Customer Service

We strive to provide the highest quality service near Sea-Tac airport.

Our staff provide the extra attention that translates into excellent customer service. Specifically we provide:

More Shuttles in the Loop - this means that our guests can expect timely pickup.

Help Loading/Unloading - Our drivers will assist you at your car as you load and unload your luggage.

Online Reservations - Our PremierPark program allows guests to make, change and cancel their reservations online.

Guaranteed Reservations - A reservation is more than a chance that you'll park with us, it's a guarantee! If for any reason you are unable to gain entrance when you arrive on the lot, you will receive vouchers for 7 days free parking for a future stay with us.

Guest Surveys - Each day we email surveys to those customers who have completed a stay that day. We invite timely feedback so that we can monitor and identify opportunities to improve our service. We study the results of these surveys and make improvements to our operations and website as indicated.

Secret Shoppers - Periodically secret shoppers park with us to give us candid feedback regarding our service.